Run By Numbers

Delete your account or data

For athletes, parents, and coaches using Run By Numbers (formerly CoachIQ).

Athletes: delete your login in the app

  1. Open the Run By Numbers app and sign in.
  2. Go to Profile.
  3. Tap Delete Account and confirm.

This deletes your login and the information you entered yourself: your check-ins, your own workout notes and effort answers, your device push token, your notification records, and your link to the team's invitation.

Your athlete profile and training results (times, splits, races, and anything your coach entered) stay with your coach's team. Your coach can delete them, or you can ask us below.

If you signed in with Apple, we ask Apple to disconnect Run By Numbers from your Apple ID when we can. You can always check this yourself: On your iPhone, open Settings, tap your name, find Sign in with Apple (under Sign-In & Security on recent versions of iOS), choose Run By Numbers, and stop using Sign in with Apple for it.

Coaches: delete your account on the web

  1. Sign in to Run By Numbers on the web.
  2. Open Account (at the bottom of the menu).
  3. Type the confirmation shown and delete.
  • Head coaches: this deletes your coach account and your whole team: athletes, results, check-ins, notes, invitations, and your athletes' app logins. Tell your athletes and assistant coaches first. Your assistant coaches keep their own logins. If your team has a paid plan, it is cancelled immediately and the card on file is removed.
  • Assistant coaches: this deletes your login and any team records of your own. The team you help coach belongs to its head coach and stays as it is.

Request deletion

Use this form to delete the records your coach's team keeps about you, a sign-in that was never linked to a team, or, as a parent or guardian, your child's information. Coaches who can't sign in can use it too. You don't need the app.

I am

You can also email privacy@runbynumbers.app with this message:

Subject: Delete my Run By Numbers data Name: Email address on the account: I am: an athlete / a parent or guardian of an athlete / a head coach / an assistant coach / someone who signed in without an invite Coach or team name: Please delete: my login only / my login and all my athlete data / my coach account and my team's data

We reply by email to confirm we received your request. We may ask a question to check that the account is yours, or that you are the athlete's parent or guardian. Within 30 days, we reply to tell you what we deleted, anything we must keep and why, anything still in progress, and any step left for you.

What we keep

  • Our database backups are kept for 7 days, so deleted records can remain in those backups until they expire.
  • Your request and our email exchange about it, as a record that we handled it.
  • A coded marker (no name or email) for 90 days after deletion finishes, so a deleted sign-in can't be brought back by mistake.
  • Records of a parent's permission, without names, for 3 years, as proof that permission was given.
  • If someone was found to be under 13, a coded marker for 1 year, so the same sign-in can't register again. If an app store withdrew approval for the app or reported a coach account as a minor, a coded marker until the store approves again or we review it. These stay after deletion so a restriction can't be avoided by deleting and rejoining.
  • A notification already sent to our notification provider can't be recalled and may still arrive on the device.
  • Anything the law requires us to keep. We will tell you what and why.
  • Copies a coach printed or saved outside Run By Numbers are controlled by that coach or organization. We will tell you how to ask them.

The Privacy Policy explains what we collect and how long we keep it. Questions about anything else go to support@runbynumbers.app.